How do I return an item? Returns must occur within 30 days of purchase and will not be accepted unless approved by Hangman Store customer service. You can reach Hangman Store Customer Service at 818.610.0485 or by e-mailing order@hangmanstore.com. You must have your order number and the product must be returned unopened and unused otherwise no refund will be granted. You will not be reimbursed for shipping. Thank you for visiting the Hangman Store.